Whether it's an account, payment, game, or technical issue — we're always ready to help.
Choose the topic you need help with
Account & Registration
Full support for opening a new account, updating your details, changing your password, and account verification.
Payments & Transactions
Support for deposit and withdrawal issues, transaction verification, payment methods, and balance inquiries.
Games & Betting
Get answers to all questions about game rules, betting limits, result disputes, bonus usage, and live games.
Bonuses & Vouchers
Everything you need to know about welcome bonuses, deposit bonuses, voucher code redemption, and promotions.
Technical Issues
Technical support for app installation, login issues, site loading problems, and any device-related concerns.
Security & Privacy
Support for account security, reporting suspicious activity, two-factor authentication, and protecting your personal information.
Speak directly with our support team through your preferred channel
Live Chat
For the fastest support, use Live Chat. Talk to our skilled agents in Bangla.
Active NowEmail Support
For detailed issues, send us an email. Attaching screenshots will help us resolve your problem faster.
support@111bd.runPhone Support
If you'd prefer to speak with someone directly for urgent matters, call our phone helpline. Available 9:00 AM – 11:00 PM.
9:00 AM – 11:00 PM
Just a few simple steps to get your issue resolved
Select a Topic
Identify which category your issue falls under — Account, Payment, Games, or Technical.
View FAQ
Most common questions are already answered in our FAQ section. Check there first.
Contact an Agent
If your issue isn't resolved, contact one of our agents directly via live chat or email.
Issue Resolution
Our expert team will quickly review your issue and get back to you with a resolution.
What Sets Our Service Apart
Guaranteed Fast Response
Live chat responses average just 2 minutes. We know your time matters.
Full Bangla-Language Service
The 111bd support team operates entirely in Bangla — no language barriers, ever.
Trained Expert Team
Our support agents are fully trained across payments, games, and technical matters.
Round-the-Clock Support
Day or night, weekday or holiday — 111bd is always here for you.
Privacy Guaranteed
Your issue details are kept strictly confidential. We never share your information with any third party.
Follow-Up Support
We follow up until your issue is fully resolved. No problem gets left behind.
The online gaming experience is only truly complete when there's a reliable support system behind it — and that's exactly what 111bd delivers. This platform offers more than just games; it gives you the assurance that help is always within reach. The Help Center was built with everyday users in Bangladesh in mind, particularly those who may not be very tech-savvy but need clear, straightforward answers.
New users often run into confusion when making their first deposit, or struggle to understand the verification steps when attempting their first withdrawal. The 111bd Help Center is most valuable in exactly these moments. With support available in Bangla, any issue can be explained and resolved within minutes.
Account-related questions come up most often. Forgetting your password, being unable to log in, or having your account blocked — these are all common situations. The 111bd Help Center can resolve any of these in just a few minutes.
To reset your password, an OTP will be sent to your registered mobile number. Use that code to set a new password and you're good to log in. If your mobile number has also changed, contact us by email with supporting documents and our team will resolve it manually.
Not receiving your balance after sending money is understandably stressful. But there's no need to panic — in most cases, it's simply a temporary system delay and resolves itself within 30 minutes.
If it takes longer than expected, copy the transaction ID (TxID) from your bKash or Nagad app and send it to 111bd live chat. An agent will verify it and credit your balance right away. Never send the same amount a second time – this may cause further confusion.
If your withdrawal is stuck, go to the 'Transaction History' page and check the status first. If it shows 'Pending', please wait. If it shows 'Rejected', read the reason given and contact support if needed. In most cases, a stuck withdrawal means your verification is incomplete — uploading a photo of your national ID is usually all it takes to resolve it.
If a game result is disputed, 111bd keeps a full record of every game and investigates each case impartially. Contact us with a description of the issue and your game ID, and you'll receive a resolution within 24 hours.
If a game won't load or cuts out mid-session, start by refreshing your browser. If that doesn't help, clear your cache and cookies and try again. For the mobile app, try uninstalling and reinstalling it. You can always get the latest version of the 111bd app from our download page.
Online fraud is on the rise. 111bd will never ask for your password, OTP, or card number over the phone or chat. If anyone claims to be from 111bd and requests this information, it is without doubt a scam.
If you suspect something like this has happened, contact support@111bd.run right away and change your password immediately. The 111bd security team responds to these situations without delay.
111bd believes that the fun of gaming is only real when it's enjoyed responsibly. If you feel that gaming is having a negative impact on your daily life, reach out to our Help Center. Our team can guide you through self-exclusion, deposit limits, and cooling-off options.
No one under 18 is permitted to play on 111bd. This rule is strictly enforced. Parents who wish to restrict their child's access to 111bd on any device are welcome to contact our Help Center.
The 111bd mobile app makes your experience smoother and faster. If you run into any trouble installing it, full instructions are available on our download page. When installing the APK on an Android device, you'll need to enable the 'Install from unknown sources' option — this is completely safe.
If the app isn't working properly on an older Android version, you can still access 111bd through your browser. Open the site in Chrome or Firefox and play as normal.
Voucher codes can be confusing for many users. The key thing to remember is that the code must be entered before making a deposit — applying it afterwards will not add the bonus. If you've entered the code but still haven't received the bonus, first check that the code is still valid and that the offer applies to your account.
Before withdrawing a bonus, you are required to place a certain amount in wagers — this is known as the wagering requirement. This condition is clearly stated in each bonus's description. Contact the help center for more details.
The most frequently asked questions about the Help Center